Ring Central PC Apps will NOT work...unless on SSLVPN :x
One of my customers on a Watchguard T70 (latest firmware) is migrating to Ring Central. Hard phones work fine, no issues at all. App will not work at all. I have been working on this for weeks, Support is unable to figure it out. I am baffled.
Neither the Ring Central app itself nor the Teams Ring Central plugin (which is what they prefer to use) will make calls. It says Outgoing calls are disabled.
If the user on a PC inside the company connects the SSLVPN - the apps start working
If I plug directly into modem - the apps work
Nothing else I have tried has worked.
What I've done for testing:
Disabled all proxies
Disabled all subscription services
Whitelisted Ringcentral everything
Moved Outgoing policy to top
Tried difference external IP in NAT
Setup ANY policy and put on top
Plugged directly into WG to bypass all switches
Nothing I do but connect the VPN will work. But I have 2 other clients that use Ring Central and required no special setups for it to just work fine....
This office is connected to 7 other offices with a BOVPN
This office is the MAIN office
None of the other offices work either
I sign into Ring Central on my PC at my office (Watchguard T20), works just fine!
This is driving me nuts. The SSLVPN Any policy should be no different than using a standard ANY policy and putting it on top. Support said the only difference is when using the VPN I am tunneled through whatever switches the PC's may be going through, but I already tried direct into the WG and it still didn't work.
Please help if you have any ideas!!!
Firewall shows all green traffic for the policies I am logging during testing any policies etc