Upgrading from cloud do not work


I pushed version 12.10 out to different devices tonight (running 12.9.4) but nothing happens on the devices. Add backup from cloud do neither work.
This is on T40 and M370 devices.

I only had 1 T40 device which upgraded with succes. I going to upgrade from WSM instead.



  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @Robert_Vilhelmsen

    We'd need to see the logs from WatchGuard Cloud and the devices that didn't upgrade to determine the issue here.

    I'd suggest creating a support case so that the issue can be looked into. Unfouranetely, with the small amount of data here I can't say one way or another why the upgrade may have failed.

    -James Carson
    WatchGuard Customer Support

  • @james.carson

    Well, it started working later last night as a portion of my T20 devices have been upgraded with succes.

  • james.carsonjames.carson Moderator, WatchGuard Representative

    We're unable to troubleshoot based on the limited information you've provided. If you'd like to troubleshoot this, please create a support case.

    -James Carson
    WatchGuard Customer Support

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