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[Firebox] About M270 Feature key

WooJeongHUnWooJeongHUn
in Firebox - Authentication

I need M270 control.
But I don't know it's ID/PW. So I'm going to proceed with factory-reset
If I proceed with the factory-reset, do I have to register the Feature key again?

Please Help me
Thank You

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    Bruce_BriggsBruce_Briggs
    You will need to import the Feature Key to get full firewall functionality
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    james.carsonjames.carson Moderator, WatchGuard Representative

    If the firewall is connected to the internet it will automatically attempt to download its feature key. If it can't download the feature key, you'll need to copy/paste it onto the firewall.

    If you need to get it manually:
    https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/basicadmin/feature_keys_get_c.html

    -James Carson
    WatchGuard Customer Support

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    WooJeongHUnWooJeongHUn
    edited October 2023

    @james.carson said:
    If the firewall is connected to the internet it will automatically attempt to download its feature key. If it can't download the feature key, you'll need to copy/paste it onto the firewall.

    If you need to get it manually:
    https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/basicadmin/feature_keys_get_c.html

    @james.carson
    Thank you your answer.

    To download function keys via the Internet,
    After M270 Factory-reset,
    Do I need to register the WatchGuard server IP separately?

    I don't know my WatchGuard Center account.
    So I can't download the key to my local PC.
    You only need to download the function keys via the Internet.

    As the M270 is currently in operation, it appears to have been activated at the support center.

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    WooJeongHUnWooJeongHUn
    edited October 2023

    @Bruce_Briggs said:
    You will need to import the Feature Key to get full firewall functionality

    @Bruce_Briggs
    Thank you, your answer.

    To download function keys via the Internet,
    After M270 Factory-reset,
    Do I need to register the WatchGuard server IP separately?

    I don't know my WatchGuard Center account.
    So I can't download the key to my local PC.
    You only need to download the function keys via the Internet.

    As the M270 is currently in operation, it appears to have been activated at the support center.

  • Options
    james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @WooJeongHUn I'm not sure what you mean by the WatchGuard IP.

    The firewall will attempt to pull the feature key down by itself. If you're unable to get your key from watchguard.com, I would suggest contacting our support team for help.

    See:
    https://www.watchguard.com/wgrd-support/support-by-phone/all

    If you're already activated and have a feature key on the firewall, you should be able to use the firewall.

    -James Carson
    WatchGuard Customer Support

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