Error connecting to Policy Manager on T30-W device

ENT_Support

Device has been placed in recovery mode with OS version 12.0.2
Using WSM 12.9.4
When trying to access Policy Manager on the device, getting an error:
"An error occurred while checking dvcp managed flag of the Firebox 10.0.1.1. XML-RPC command not found"
Trying to access the Web UI times out
CLI via putty fails
Quick Setup wizard fails when trying to load a new firmware (tested with multiple fireware versions, including 12.5.9 U2)

Are we screwed on this device or is there a way to get beyond this error?

james.carson

Hi @ENT_Support

Try an older version of WSM.

The closest thing I could find to 12.0.2 would be WSM 12.1
https://cdn.watchguard.com/SoftwareCenter/Files/WSM/12_1/wsm_12_1.exe

12.8 was the version that customers were using when the 12.5.9 update 2 release was posted:
https://cdn.watchguard.com/SoftwareCenter/Files/WSM/12_8/wsm_12_8.exe

T30 is end of life and would not have an active support license with it anymore. I would not expect that this device accept an upgrade in that state.
https://www.watchguard.com/wgrd-trust-center/end-of-life-policy

ENT_Support

I appreciate the suggestions. Tried both versions of System Manager with no luck. Luckily, we finally convinced the client to purchase something that is currently supported so we will just recycle this unit.

james.carson

My guess would be that the box is simply not booting up completely. It's possible that the flash memory on that firewall failed.

Plugging in via a serial cable (the standard RJ45 to DB9 rollover type, the light blue ones if you have cisco equipment laying around, set baud rate to 115200.)

A new device is the best choice here (in my opinion.) It'll be supported, get security updates, and if something did fail on it, would be eligible for advance RMA as long as there's an active support contract with it.