Error connecting to Policy Manager on T30-W device

Device has been placed in recovery mode with OS version 12.0.2
Using WSM 12.9.4
When trying to access Policy Manager on the device, getting an error:
"An error occurred while checking dvcp managed flag of the Firebox XML-RPC command not found"
Trying to access the Web UI times out
CLI via putty fails
Quick Setup wizard fails when trying to load a new firmware (tested with multiple fireware versions, including 12.5.9 U2)

Are we screwed on this device or is there a way to get beyond this error?

Best Answers


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    james.carsonjames.carson Moderator, WatchGuard Representative
    edited October 2023

    My guess would be that the box is simply not booting up completely. It's possible that the flash memory on that firewall failed.

    Plugging in via a serial cable (the standard RJ45 to DB9 rollover type, the light blue ones if you have cisco equipment laying around, set baud rate to 115200.)

    A new device is the best choice here (in my opinion.) It'll be supported, get security updates, and if something did fail on it, would be eligible for advance RMA as long as there's an active support contract with it.

    -James Carson
    WatchGuard Customer Support

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