Messanger::processMessage(XmlRpcException) - Connection refused (500)


M370 cluster A/P running 12.9.4

Been running for a very long time with current setup.
Both units has been rebooted.
No Nic CRC errors
Cluster status is all good.

When using FSM i get a lot of disconnects and reconnect a the below log shows.
This is more prone in front panel and status report.

Any good ideas why i get connection refused?

It seems it only happens when the cluster is healthy running a/p. If i power of one of the units i do not see this issue.

09/08/23 18:45:57[Thread-5] VclassMessenger : ( Message processing timeout. Please try again.
09/08/23 18:45:57[Thread-5] Message processing timeout. Please try again.

09/08/23 18:56:01[Thread-11] VclassMessenger : ( ProcessMessage --------
09/08/23 18:56:01[Thread-11] VclassMessenger : ( ProcessMessageXmlRpc --------
09/08/23 18:56:01[Thread-11] VclassMessenger : ( XML-RPC Sent (timeout=30)(sid=0F9EF6624807634B95ECC3174CBBC2A2D04E7E0E): /agent/status (status=/cluster/member_8013049EB4D39/syslog/xml) [seq=-1, cnt=-1]
09/08/23 18:56:04[..Thread (xmlrpc)] code=500; message=org.apache.xmlrpc.XmlRpcException: Connection refused
09/08/23 18:56:04[..Thread (xmlrpc)] Exception: org.apache.xmlrpc.XmlRpcException: Connection refused
09/08/23 18:56:04[Thread-11] VclassMessenger : ( Messanger::processMessage(XmlRpcException) - Connection refused (500)
09/08/23 18:56:04[Thread-11] org.apache.xmlrpc.XmlRpcException: Connection refused
at org.apache.xmlrpc.client.XmlRpcStreamTransport.readResponse(
at org.apache.xmlrpc.client.XmlRpcStreamTransport.sendRequest(
at org.apache.xmlrpc.client.XmlRpcHttpTransport.sendRequest(
at org.apache.xmlrpc.client.XmlRpcSunHttpTransport.sendRequest(
at org.apache.xmlrpc.client.XmlRpcClientWorker.execute(
at org.apache.xmlrpc.client.XmlRpcClient.execute(
at org.apache.xmlrpc.client.XmlRpcClient.execute(
at org.apache.xmlrpc.client.XmlRpcClient.execute(
at com.watchguard.util.comm.cmm.HttpConnect.sendXmlRpc(Unknown Source)
at Source)



  • Yep, if i have one FSM open with cluster view, i get disconnect all the time and if i at the same time has a FSM open to the primary member with cluster view this FSM session works without disconnection.

    This is related to FSM and cluster view.

  • james.carsonjames.carson Moderator, WatchGuard Representative

    I'm not really sure what this problem might be -- I would suggest a support case for this issue.

    I would suggest generating a support file when you see the disconnect issue (if the system will let you) as that will contain those and some other system logs that might help pinpoint the issue.

    -James Carson
    WatchGuard Customer Support

  • @james.carson

    Support narrow it down to downstream switch issues with vlan to the WG mgmt interface.


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