TDR Service Provider - unable to add existing customers

I don't understand why the feature to delegate firebox licenses to a TDR partner is not provided (as the option does exist for Authpoint and WatchGuard Cloud).

WG Support recommends to use 'transfer of ownership' from customers to partners for TDR Service Provider Management ?


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    Ricardo_ArroyoRicardo_Arroyo WatchGuard Representative

    Good morning oncfirebox! When TDR was released as WatchGuard's first native cloud solution, the idea of account delegation as a use case had not materialized yet. Once Authpoint was released as the first WatchGuard Cloud application it came with account delegation. Instead of re-implementing that feature in TDR it was decided to concentrate on integration to provide customers with that single pane of glass they have been asking for. Engineering is in the process of integrating TDR into WGC. Our first round of integrations concentrate on utilizing some core functions in WGC, like Account and License Management. As part of that preliminary integration, TDR will respect account delegations created in WGC.

    Ricardo Arroyo | Principal Product Manager / ThreatSync Guru
    WatchGuard Technologies, Inc.

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