Updating Feature Services (Key)

travis_tmb

Good Morning,

We are renewing our WG Subscription Services and updating the feature key's but it only seems to be applying to Member 1 in our Cluster. Member 2 doesn't seem to be getting the feature key update.

Our partner is recommending we do a firmware update so that way it makes Member 2 active. I'm suspect that this is the issue.

Any ideas?

Thanks

tantony

Please correct me if I'm wrong, but when I updated my feature key, I had to login to my WG account, and copy and paste feature keys for the 2 WG firewalls.

Bruce_Briggs

@travis_tmb
Review this section:
See or Update the Feature Key for a Cluster Member in Policy Manager

here:
About Feature Keys and FireCluster
https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/ha/cluster_licensing_wsm.html

@tantony
Other options besides copy & paste:
. In WSM Firebox System Manager -> Tools -> Synchronize Feature Key
. In WSM Policy Manager -> Setup -> Feature Keys
"Enable automatic feature key synchronization" check box
. Web UI -> System -> Feature Key -> GET FEATURE KEY
and "Enable automatic feature key synchronization" options