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Activation service issues again?

VinceUKVinceUK
in Firebox - Other

Anyone know if Watchguard's activation service is currently broken? Registered a new T45 (seemingly like normal) bit it hasn't issued a feature key:

'Could not find the feature key. You can try again, or contact Support for help.'

Been hanging on the customer support line for 45 mins but no-one has answered yet...

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    VinceUKVinceUK
    Answer ✓

    Customer Care confirmed there is an ongoing issue with activations at the moment. James generated the key for me and I am now operational :-).

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    james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @VinceUK
    There was an activation issue early this morning, but they're working on clearing it out. If any other customers have any issue activating devices, please create a customer care case and someone from that team can help.

    -James Carson
    WatchGuard Customer Support

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