VPN on T35

StubbornStubborn
in Firebox - Other

Hello

I'm trying to set up a Mobile VPN Tunnel but I'm not sure how to get started. Almost all of the documentation references the VPN section in the menu but that area doesn't exist on my T35. Does this option need to be enabled somewhere or is it something that's not available in this product? Any help would be appreciated.

Thank you

Comments

  • Bruce_BriggsBruce_Briggs

    Yes, a T35 can do mobile VPNs.
    Did you add your feature key to your firewall ?
    If not, you need to do so.

    Which mobile VPN client type are you trying to set up?
    SSLVPN, IPSec or L2TP ?

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi,

    Bruce is right, you'll need to have a feature key installed, or the firewall won't know what it can do.

    The KB article here shows how to install a feature key (there are links to videos in it.)

    (How to install a feature key)
    http://customers.watchguard.com/articles/Article/2987

    I've uploaded both the policy manager's and WebUI's VPN menus, to show you how to get to them here:

    https://imgur.com/a/tkcNRpL

    -James Carson
    WatchGuard Customer Support

  • StubbornStubborn

    Thank you, Bruce and James. I will look into adding the feature key tomorrow and then let you know if I need any additional help.

  • StubbornStubborn

    Hi,

    I updated the feature key but I'm still not seeing a menu item for VPN.

    Please look at the following image of the feature key page to get an idea of what I'm seeing in the WebUI. Notice that the VPN option is not available from the menu. I also included a screenshot of the dashboard.

    https://imgur.com/a/tpiclvg

    Thanks again.

    Scott

  • Bruce_BriggsBruce_Briggs

    No idea what is wrong here.
    You should open a support incident so that WG rep can investigate.

  • StubbornStubborn

    Thanks Bruce. I just created a new support case.

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