Your case owner is not available

Adam_Witwicki

I have never successfully been put through to my case owner!
No option to retry
No option to speak to anybody else

james.carson

Hi @Adam_Witwicki

I'd suggest putting that feedback here:
http://www.watchguard.com/support/feedback.asp

If you have specific case numbers where this fails, please include them as it can help track down any issues the phone system might be having. If you happen to know the rough times you called in, that may be helpful as well.

If you're having trouble getting through via the phone system via an existing case for whatever reason, you can call and use the options for a new case, and that should get you through to the next available person.

Adam_Witwicki

getting really fed up with WG support ignoring our issues, showing me bug tickets that are over a year old.

Are WG still developing their products or are they all going EOL?

james.carson

Hi @Adam_Witwicki
Without any information as to what the issue you're running into is, it's difficult to help. The community really isn't going to be productive insofar as helping with any of these issues.

Devices are generally supported until their End of Life date, but generally receive fewer updates after they've gone End of Sale.
You can see our full EOL matrix here:
https://www.watchguard.com/wgrd-trust-center/end-of-life-policy

The form here is the best place to provide feedback related to the support process. You can also ask to speak with a manager in any of your cases, if you'd prefer that route.

I'm going to close this thread, as it's not related to the topic it's in, nor can I effectively help you here.