Can't add device to DImension
Hi,
I have configured a dimension server. I managed to add devices. But there are some which I can't add properly. By checking the logs I keep having these messages:
See the attached picture
I already check traffic monitor, nothing is bolcked. I can't find out what causes this isssue.
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Could be a firmware version issue ?
What version of Dimension are you running?
What Fireware version is on a problem firewall?
Does that firewall have a active support contract?
Hi,
Version: 2.2 (641253)
Watchguard that couldn't be added:
Both have active support contract expired. But some that I have succeeded to add has also the same state of contract
Starting with V2.0 of Dimension, a firewall needs an active support contract in order to log to Dimension for more than a few days.
From the Dimension V2.0 Release Notes:
Appliances supported for logging and reporting
WatchGuard Dimension can accept log messages and generate reports for any appliance that runs Fireware v11.x or higher that has a current Support subscription.
Like Bruce mentioned, unlicensed devices won't log to Dimension 2.0 or higher. If Dimension can't get license data in some cases, it will allow a two week grace period while it tires to get that data, but will eventually stop allowing the firewall to authenticate.
Your choices for those devices will be:
-Log to Dimension 1.3 or older.
-Log to the deprecated windows Log/Report server.
-Log to a third party server via syslog.
-James Carson
WatchGuard Customer Support