Continuous SSL VPN disconnection problem

simonwatch23simonwatch23
in Firebox - VPN Mobile User

hello everyone,

I quickly summarize here the configuration I have:
T20W - Version: 12.9.B672226
VPN configured with MFA Authpoint

For the past few days, a user has been complaining about continuous disconnections, like the following screen:

The user tried from different connections And update the vpn client.

when he is about to be disconnected, he is shown the following screen.

Entering even the correct password does not work and he is still logged out (as I understand it is a common problem for those using Authpoint).

do you have any advice?

Thanks

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @simonwatch23
    The SSLVPN client is asking for the OTP (one time pin) in the Authpoint app for that user.

    The SSLVPN client doesn't know what AuthPoint is specifically asking for, so it just asks for a password. (Some RADIUS based systems require the password+the OTP smooshed together, for example.)

    -James Carson
    WatchGuard Customer Support

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