One Feature Key not updated after registering two license key certificates for 2 firewalls
edited November 2022 in Firebox - Subscription Services
I bought two three year renewals for two T15 firewalls. I successfully registered both certificates. When I updated the OS from the Web GUI on both firewalls, the Feature key was automatically updated on one of the firewalls, but not the other. I have gone back to submit the two keys again to verify, and they both say they are already registered. The firewall that did not update, has Spam Blocker enabled. The one that updated does not have Spam Blocker enabled.
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Contact Customer Care - they should be able to sort this out for you.
To contact Customer Care:
1) you can do this on the support portal - use the Support Center link above.
Select Record type = Customer Care
2) by the following form
3) or by phone
Solved the problem. I overlooked the button to download the Feature key on GUI interface. Since the first firewall did it automatically, I assumed that was the normal behavior. I only do Watchguard firewalls for myself so my practice is limited.
Looks like this option might be disabled on the "problem" firewall.
Enable Feature Key Synchronization and Alarm Notification