Acces portal error 403

toscanatlctoscanatlc
in Firebox - Other

Hello, I haven't been able to access my portal for about 2 weeks, after the first login I get this error:

403 Forbidden
(1, 'failed to decrypt')

Return to Access Portal Watchguard M370

some idea ?

Christian

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @toscanatlc
    Failed to decrypt sounds like a certificate error -- has the certificate on whatever the firewall is connecting to via access portal expired or been revoked?

    Do you see any log lines in traffic monitor related to this when you attempt to access it?

    -James Carson
    WatchGuard Customer Support

  • toscanatlctoscanatlc

    which certificate are we talking about?

  • james.carsonjames.carson Moderator, WatchGuard Representative

    @toscanatlc Likely the one that is being presented by the webserver the firewall is connecting to, but that's just a guess. The only information I have here is what you provided:

    "403 Forbidden
    (1, 'failed to decrypt')"

    -James Carson
    WatchGuard Customer Support

  • toscanatlctoscanatlc

    I'm trying to log in, the authpoint push works, as soon as I confirm the error comes, unfortunately I don't see anything in the logs referring to this.

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @toscanatlc
    I'd suggest opening a support case so that our team can look into the issue.

    -James Carson
    WatchGuard Customer Support

  • toscanatlctoscanatlc

    Greetings,

    I opened a ticket, they suggested I renew the certificate for the access portal, it hadn't expired in fact it expired in 2031, but once it was renewed everything worked again.

    Greetings

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