Hello, I haven't been able to access my portal for about 2 weeks, after the first login I get this error:
(1, 'failed to decrypt')
Return to Access Portal Watchguard M370
some idea ?
Failed to decrypt sounds like a certificate error -- has the certificate on whatever the firewall is connecting to via access portal expired or been revoked?
Do you see any log lines in traffic monitor related to this when you attempt to access it?
WatchGuard Customer Support
which certificate are we talking about?
@toscanatlc Likely the one that is being presented by the webserver the firewall is connecting to, but that's just a guess. The only information I have here is what you provided:
(1, 'failed to decrypt')"
I'm trying to log in, the authpoint push works, as soon as I confirm the error comes, unfortunately I don't see anything in the logs referring to this.
I'd suggest opening a support case so that our team can look into the issue.