iPhone Error 402.004.578

THilgertBOTHilgertBO
in AuthPoint - General

More and more User see this error on their iPhone devices.
Is there a table what this error means?

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @THilgertBO
    This is an error decrypting QR codes, either when enrolling or by using a QR code to sign in.

    402.004.578
    iOS application . QR Code . ERROR_DECRYPT_QRCODE - The token for this QR Code is not available. - QR Code cannot be decrypted.

    Please ensure that the customers are running the latest version of the iOS AuthPoint application, and that the time/date are correct on the phone(s).
    (If the AuthPoint app was loaded any other way than via the AppStore, it will not be able to auto-update.)

    If this continues, I'd suggest opening a support case

    -James Carson
    WatchGuard Customer Support

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