Policy Manager can´t save altered files to FB

Hi all,

i´m experiencing some strange behaviour:

after updating the WSM-Tools on my Win11-Admin-PC, now when i fetch the config from a FB , change some settings and want to write these changes back i only get this strange Error-Message:

Operation failed. Comparison method violates its general contract!

Any idea, what this could be ?

Re-installation of the toolset made no difference.

Alternative PC does work. ...

many thanks in advance,



  • For the record, from what version of WSM did you upgrade, to what version?

  • edited October 2022

    An Internet search on this error indicates that it is a Java error.
    Possibly related to the JDK version.

    You should open a support case so that a WG rep can help sort this out.

  • Hi Bruce, i updated from 12.8 to 12.8.2 (latest) yesterday

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @Ludwig_Beck_80331
    I would suggest opening a support case for this issue so we can see what WSM is getting hung up on.

    If possible when you create the case, please do the following:
    -Open up WSM and log in.
    -Launch Firebox System Manager and go to the status report page. Click pause at the bottom of that page, and then click the support button at the bottom left of the page. Specify a place to save a support file, but do not press retrieve yet.
    -Open Policy manager and attempt to get the error to occur again.
    -Press retrieve back in Firebox System Manager as soon as the pop-up error happens.
    -Please attach that support.tgz file to your case. It should contain more information about the error that we can analyze.

    -James Carson
    WatchGuard Customer Support

Sign In to comment.