Influence on WebBlocker Whitelist Categories possible?

Gansel

We like to use AnyDesk as our Remote Support Software but we get Firewall blockings because of global categories, which are activated on purpose. Is there any chance to get an exception for anydesk, which has higher prioritiy then the global white lists of the webblocker? i hope i made myself clear, because english is not my native language.

james.carson

Hi Gansel

There is no global webblocker action. There is, however, a global application control action. Can you check to see if you have anydesk set to drop there?

(Global Application Control Action)
https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/services/app_control/app_control_global_action_c.html

(Configure Application Control Actions)
https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/services/app_control/app_control_actions_about_c.html

If that does not help, I would suggest opening a case with our technical support team who can take a look at it with you and help:
https://www.watchguard.com/wgrd-support/contact-support

Thank you,

Gansel

for your visualisation: https://imgur.com/a3yz4pW

james.carson

It looks like the WebBlocker Action "Webblocker.default.out" is restricting that category. This will be inside the policy (TCP.UDP-proxy.default.out.

You can edit the HTTPS proxy action inside there. Please see:

(HTTPS-Proxy: WebBlocker)
https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/proxies/https/https_webblocker_settings_c.html

Thank you,