Steps to sell device

I have a Firebox T15W that I only used for a month or two, now it's been on a shelf for a long time. I'd like to sell it.

What steps are needed to dissociate it from me so I know the new owner will be able to use it?


  • Options
    james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @jdbaron25

    The new owner will need to do a transfer of ownership.
    Just let whomever purchases it to do the following:

    -Create an account at WatchGuard.com if they don't already have one.

    -Open a case by going to:
    or calling 1.877.232.3531

    -Select the option for customer care.

    -Ask or type in that you'd like to create a transfer of ownership case.
    -List the serial number in the case, or let the person on the phone know the serial number.
    -Log into the case online, and upload a picture of the barcode label that has the serial number on it.

    The device will be moved to the new account, and removed from yours, along with any remaining licensing for it if there is any left.

    -James Carson
    WatchGuard Customer Support

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