We can not calling Nextcloud talk

MunkhdavaaMunkhdavaa
in Firebox - Firebox Cloud & FireboxV

Nextcloud runs on Watchguard. When we make a call on Nextcloud talk without going through Watchguard, it works without any problem. However, when we make an external call through WatchGuard on Nextcloud talk, it doesn't work. In this case, should we write any policy?

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @Munkhdavaa
    I'd suggest starting by looking at the traffic monitor on your firewall and searching for the IPs that the Nextcloud server resides on. Look for any denied traffic, which can give you an idea on what ports might need to be opened up.

    If NextCloud offers any documentation on what ports need to be open for their product to work behind a firewall, that is also a good place to start.

    -James Carson
    WatchGuard Customer Support

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