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Scheduled OS Upgrade from System Manager - Now Stuck in "Pending"?

Hello,

Fairly new to the WG admin stuff, recently we scheduled a couple OS upgrades via System Manager for some T40 firewalls to 12.8.2.

I've noticed that while System Manager is reporting the version as 12.8.2, the Update Status is showing "Pending" - usually we can just expire lease/hit "Update Device" and it will change to "Complete" but this doesn't seem to be happening now.

Another point of note is that in the Schedule Tasks the OS upgrade tasks show "Downloaded" and not "Complete", I'm unsure if this is normal.

Fireboxes seem totally functional otherwise, I just want to make sure we're completing out the OS upgrade process. The fireboxes DID reboot as part of the scheduled upgrade.

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    james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @James_S512

    Pending generally means that the firewall is in "fully managed mode" and hasn't checked in to get its update from the management server yet. Expiring lease basically tells the firewall to call home and get the new config now.

    I'd suggest opening firebox system manager for the firewall in question.
    -If you can't open FSM, it means that the firewall's IP may have changed or we can't access it for some reason.
    -If you can get to FSM or log directly into the firewall, search for "dvcp" in traffic monitor and see if there are any errors -- if they are they should point in the direction of the problem.

    -James Carson
    WatchGuard Customer Support

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