Device End-of-life and Subscription Services

DVM

Hi,
One customer have a T30 with subscriptions services until next year. This device reach end-of-life in December 2022. I want to know what will happen with the services after that date. Will it stops updating or it continues until the subscription expires?

Thanks...

james.carson

Hi @DVM
The device(s) in question will no longer be supported after the end of the year regardless of what is in its feature key.

I would suggest contacting customer care (open a support case using the support center button at the top right of this page and choose the customer care case type.) The customer care team can move the remaining days you have to another device that you'll be able to use the time on rather than it effectively going to waste.

If you prefer to keep it on the T30, the appliance may continue to pull down signatures, etc while it is licensed. However, since most of the Power architecture based firewalls will be going end of life at the end of the year it is very likely that we will stop generating definitions for those devices at that time.

You can find the end of life policy here:
https://www.watchguard.com/wgrd-trust-center/end-of-life-policy

TL;DR - You should expect that the firewall will continue to work, but updates and signature services will probably stop for the device at the end of the year. Contact Customer Care via a support case and they should be able to move any time past the end of the year to another device.