EPDR Agents Not Updating/Inconsistent Results

dboyerdboyer
in WatchGuard EPDR/EDR/EPP

We're experiencing very mixed results, even difficulty, getting our computers to update the Watchguard Client. Forcing updates through the console does not seem to work. We will manually restart a computer, it will show that it's updating the agent, but after restart when we check the agent version number it's unchanged. These are all newer computers. most running Windows 11. Anyone else having this experience?

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @dboyer
    Under some circumstances it may take multiple reboots for the install or update to complete.

    No outages have been reported related to these services -- if you're running into an issue I'd suggest opening a support case so that our team can look into the issue with you. If you already have a case open, if you can please reply with the case number, I can go look and ensure it's with the correct team to help you as quickly as possible.

    -James Carson
    WatchGuard Customer Support

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