getting 502 bad gateway on the Web UI

FastKitFastKit
in Firebox - Authentication

anyone that can provide some guidance would be appreciated, tried rebooting, upgrade the firmware, nothing seems to work.

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @FastKit
    You'll generally see bad gateway if you attempt to access an access portal resource and aren't authenticated.

    -For WebUI, please make sure you're appending the port to your URL (8080 by default) like https://10.0.1.1:8080

    -Try opening a new tab/browser window, and use Incognito/InPrivate mode to ensure you're not caching anything from an old session.

    -If something has gone wrong, rebooting the firewall should restart any processes that the WebUI relies on to work.

    If you still can't access WebUI, I'd suggest opening a support case by using the support center link at the top right of this page.

    -James Carson
    WatchGuard Customer Support

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