Problem with FAX and Firebox (Shamrock Fax Software)

The following info:

When you want to send a fax, you always get the message.
"Remote station is not a fax". (Gegenstelle ist kein Fax)
Both remote stations negotiate, one side says it is a fax, sends something back but nothing comes back to the customer.

If you call the customer directly, you only get a connection to the paper fax connected with the Fritzbox, but not to the Lancapi.

Best Answer

  • Options
    james.carsonjames.carson Moderator, WatchGuard Representative
    Answer ✓

    Hi @acon59
    I would suspect based on the type of message you're getting that this might be a problem with the service you're using vice the firewall. If the firewall were blocking the connection, it'd likely completely fail. Since you're getting a message saying something about the remote end, communication is working. The firewall doesn't specifically know how to change that message -- unless something like a 404 is being interpreted as such.

    If you haven't done so already, I'd suggest reaching out to the support team that maintains that product.

    -James Carson
    WatchGuard Customer Support


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