Mail support.fr@watchguard.com

salahsalah
in Technical Discussion

Bonjour,
Le mail support.fr@watchguard.com ne fonctionne plus, j'ai un retour courrier ?
Merci pour votre aide,

Hello,
The email support.fr@watchguard.com no longer works, I have a return mail?
Thanks for your help,

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hello @salah
    I've checked the email box, and it appears to be functioning -- can you please try logging into the support portal and checking your case there (there should be a support center button at the top right of your page.)

    -James Carson
    WatchGuard Customer Support

  • salahsalah

    Hello @james.carson

    It does not work, I did the test with my work email and my personal email hotmail.com

    Please reactivate the email support.fr@watchguard.com.

    Good day,

    Salah TALEB

  • salahsalah
    edited March 2022

    here are my emails:
    -removed-
    Thanks for unlocking them

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @salah
    I can see the 4 test cases you created, and the one that you requested help in. I would suggest contacting support at the phone number closest to you.

    See:
    https://www.watchguard.com/wgrd-support/support-by-phone/all

    I checked, and your email is not locked. Logs show your email was replied to and sent out. Please check your spam folder to ensure that they did not end up there.

    -James Carson
    WatchGuard Customer Support

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