AuthPoint causing 100% cpu usage on servers
Hi,
After installing the authpoint windows logon agent 2.7.1.371 on several of our servers two times now i have had the LogonUI.exe process using 100% cpu usage on a single core constantly.
Using Process explorer i see LogonUI.exe starting 2 powershell.exe process over and over again (until i kill winlogon.exe process).
Using Process monitor i see LogonIU.exe querying the registry again and again and again.
Calls from a full process dump this what i see:
ntdll!NtWaitForMultipleObjects+0xa
KERNELBASE!WaitForMultipleObjectsEx+0xe1
user32!RealMsgWaitForMultipleObjectsEx+0x100
duser!CoreSC::DUIMsgWaitForMultipleObjectsEx+0x196
duser!MphMsgWaitForMultipleObjectsEx+0x6e
user32!MsgWaitForMultipleObjectsEx+0x1da
authui!DllGetClassObject+0x879f
authui!DllCanUnloadNow+0x471
LogonUI!wWinMain+0x198
LogonUI!__wmainCRTStartup+0x1d4
kernel32!BaseThreadInitThunk+0x22
ntdll!RtlUserThreadStart+0x34
Seems to me as the AuthPoint ending up in a loop running a powershell script.
Anybody else seeing this?
/Robert
Comments
Hi Robert,
The system should not be doing this -- Issues during install are usually due to the system trying to pull down the configuration for that specific account. If the config was provided, I'd suggest a support case so that we can attempt to determine what's happening here.
@james.carson
Case created, 01656791.
@rv@kaufmann.dk I will make sure that gets over to the correct team to help. thank you.