Wi-Fi users get low bandwidth
I have a Watchguard T40 firewall and wifi users cannot get more than 2-3 mbps of bandwidth, typically they get under 1mbps. It affects all wireless users, however wired users will get 100+mbps down every time. We have replaced the firewall and ISP modem to no avail. The ISP link is 200mbps.
I have tested this myself, standing directly next to the firewall and cannot get more then 2-3 mbps at best....and it is typically under 1mbps making the connection unusable.
We are using the embedded wireless controller and I have tried creating a new ssid, new network, dedicated policy, dedicated traffic shaper and the same issue persists no matter what I do. Support has been baffled as well and closed the ticket blaming "environmental issues". Any ideas?
Answers
Just for clarification, you have a T40-w, and the issue is downloads from wireless users who connect to the T40-w for wifi, correct.
Was your support incident escalated beyond level 1?
If not, ask for it to be escalated.
You can download some free tools to look at the wi-fi signal strength etc.
I use Acrylic Wi-Fi Home and inSSIDer Home, both of which will show the channels being used, max speed, and RSSI - “Received Signal Strength Indicator,” is a measurement of how well your device can hear a signal from an access point or router.
With this info, and working with a higher level of support, you should be able to resolve this issue.
Could be all that you need is to select different channels for the built-in AP to use.