WhatsApp Calling not working

JulieWokJulieWok
in Technical Discussion

Any suggestion how to get WhatsApp Calling working through the firewall?

Comments

  • Bruce_BriggsBruce_Briggs

    For the record, what firewall model & Fireware version are you running?

    What do you see in Traffic Monitor when this connection is tried?

  • morpheus27morpheus27

    In my Fireware v12.7.x Https-Proxy , I selected predefined content to exclude: *.whatsapp.net and *.web.whatsapp.com
    I can make calls through WG just fine.

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @morpheus27
    I would suggest using application control set to block whatsapp.

    https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/services/app_control/app_control_about_c.html

    -James Carson
    WatchGuard Customer Support

  • morpheus27morpheus27

    OP wants to know how to get WhatsApp to work and you tell us how to block it. Amazing.

  • james.carsonjames.carson Moderator, WatchGuard Representative

    @morpheus27 I stand corrected, no need to be snarky.

    @JulieWok If it's not working, it's likely that there is a proxy action or application control rule blocking it. Do you see any deny lines in your firewall's traffic monitor when you try and initiate a call. That should help point you in the right direction on what needs to be modified.
    I'd suggest determining why it's being blocked before making rule changes.

    -James Carson
    WatchGuard Customer Support

  • lewisoldlewisold

    Problemas con las llamadas entrantes de Whatsapp, no puedo recibir pero si puedo hace llamadas

  • Bruce_BriggsBruce_Briggs

    What do you see in Traffic Monitor when an incoming WhatsApp call is tried?

    Please post sample deny log messages for a blocked call.

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