Upgrade Firebox XTM330
I bought three second hand Firebox XTM330 for testing and learning and I am trying to upgrade to the latest level.
I got it from OS 10.9 to upgrade to version 11.12.1 (Build 522519).
Buth when I try to upgrade to 12 and higher I get the error:
"You need a LiveSecurity key to upgrade your Firebox."
I know the machine is EOL buth I should be able to upgrade to the latest level, I already got it to upgrade from 10.9 to this version, buth now I am stuck.
Can you provide me with help or the link to the firmware I need to use to upgrade beyond my level?
Thank you so much! :-)
and there SN is:
Serial Number 80BD034383946
Serial Number 80BD0A8B716F9
Serial Number 80BD033D3CF91
and my Case Number is 01629735
https://watchguard.force.com/customers/viewcase?Id=5006S00001phoHiQAI
Comments
Hi @dushuangchengdu
You won't be able to upgrade those firewalls without an active support contract, which we can't provide due to the device being end of life. They'll be stuck on whatever firmware they're on now. Any v11+ firewall requires the feature key to be current in order to perform an upgrade.
Each device shows the following expiration date:
80BD034383946 -- Feb-26-2016
80BD0A8B716F9 -- Nov-17-2016
80BD033D3CF91 -- Apr-02-2015
You can read our end of life policy here:
(WatchGuard Hardware Global End-of-Life Policy)
https://p.widencdn.net/z5zvhs/Policy_Product_EOL_Global
(End of Life Policy)
https://www.watchguard.com/wgrd-resource-center/end-of-life-policy
The devices are end of life, and you will not be able to upgrade them.
-James Carson
WatchGuard Customer Support
thank you. I fully understand your company's policy. I want to upgrade this old XTM330 and learn about the latest OS. I wonder if you could give me a 3 day licence key（temporary permit of 3 days）?
You can user recovery mode to force a firmware update.
https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/other/QSW_recovery_mode_wsm.html
Hi @ASirFromNorth
Under some circumstances this can work, but for many of the XTM appliances this will not help. Particularly when upgrading from v10.
Recovery mode is mainly used to get a non-responding device working, and completely wipes the main partition of the firewall and rewrites it. I would not advise using it as a normal upgrade method.
-James Carson
WatchGuard Customer Support
@dushuangchengdu
This may change your luck:
Cyclops Blink: Firebox models supported by Fireware v12.7.2 U2, v12.5.9 U2, or v12.1.3 U8
https://techsearch.watchguard.com/KB?type=Article&SFDCID=kA16S000000SOFPSA4&lang=en_US
I no longer have my XTM330 so I can't test it myself.
https://www.watchguard.com/help/video-tutorials/Cyclops_Blink_XTM/index.html
Good advice!
It should be a straight shot from 11.12.1 to Fireware 12.1.3 Update 8 for the XTM 300 .
I upgraded an XTM 25 running 11.7.3 by going to 11.7.5 first, then to Fireware 12.1.3 Update 8, and an XTM 26 running 11.9.4 was a direct upgrade to Fireware 12.1.3 Update 8.
Gregg Hill