Reclaim used Products - bought second hand

Kim_bennetsenKim_bennetsen
edited December 2021 in Firebox - Product Enhancements

Hi there, I have bought a bunch of used T15's for educational uses, and I wish to claim the boxes to my account - how do I do that ?

Answers

  • Bruce_BriggsBruce_Briggs

    Contact Customer Care to get these units assigned to your account.

    To contact Customer Care:
    1) you can do this on the support portal - use the Support Center link above
    2) by the following form
    https://www.watchguard.com/wgrd-support/my-watchguard-assistance
    3) or by phone
    877.232.3531 option 1 or +1.206.613.0456 International

  • james.carsonjames.carson Moderator, WatchGuard Representative

    @Kim_bennetsen
    In addition to what Bruce mentioned, please include a picture of the serial number barcode attached to the case for each device you're attempting to transfer.

    -James Carson
    WatchGuard Customer Support

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