Trade-Up broken @ 11/11/21
Hi,
I tried today three times different times to activate one M290, but trade-up doesn't load up any brands.
New case doesn't have any suitable options to choose from for this, or at least I could't find any. And no other posts were created for this error.
It actually crashes to the following error.
Server Error in '/' Application.
Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.
Details: To enable the details of this specific error message to be viewable on remote machines, please create a tag within a "web.config" configuration file located in the root directory of the current web application. This tag should then have its "mode" attribute set to "Off".
<system.web>
</system.web>
Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's configuration tag to point to a custom error page URL.
<system.web>
</system.web>
What is the correct way to inform this to WG itself?
Comments
You can contact Customer Care.
To contact Customer Care:
1) you can do this on the support portal - use the Support Center link above
2) by the following form
https://www.watchguard.com/wgrd-support/my-watchguard-assistance
3) or by phone
877.232.3531 option 1 or +1.206.613.0456 International
or check the phone numbers here:
https://www.watchguard.com/wgrd-support/support-by-phone/all
Thank you Bruce for advice, case was opened 11th day, but still no contact or resolution
Hi @MiikaKirves
If you can please reply with the case number I can go look at see what the delay might be.
-James Carson
WatchGuard Customer Support