WathcGuard Mobile VPN is looping on Push Request

Hi All,

WatchGuard Mobile VPN with SSL 12.7.
Firebox model in the office 35T.
VPN users are authenticated against Active Directory
2-step verification is set up in AuthPoint

A user tries to connect VPN but after approving AuthPoint push request the process starts to loop and another push request is sent.
Eventually the process of connection gets stuck either at "Successful ARP Flush on interface" or "Assigning Virtual IP address".

Tried to reinstall VPN client - didn't help.
The issue is user-specific as other users are not affected.

Could you please advise what else worth to try.

Thanks.

Best Answer

Answers

  • james.carsonjames.carson Moderator, WatchGuard Representative

    If it's specific to the user, please check that they're in the group that allows access to the SSLVPN.

    I'd also suggest right clicking the SSLVPN tray icon, going to properties, and change the logging to DEBUG.)

    You can then view logs, (newest on bottom) and see what response the firewall is getting.

    -James Carson
    WatchGuard Customer Support

  • I too have seen a similar issue with Webroot and the SSLVPN. For some reason it was only happening with this user or machine. It would just stop. The sign in and 2 factor would work and as it started to go through its process it would just hang. Reinstalled the machine and it still happened. User is an admin of his machine. Never tried logging in as another user though. Switched AV to Watchguard and no problems.

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