AuthPoint fro Mac

WCS

the user could not be found in the server error code:406.000.106

james.carson

Hello WCS,

The error code you posted suggests that the user doesn't exist in Authpoint, or the logon app can't check for some reason.

Please ensure that you're logging in with a user that has been created or mirrored over to Authpoint.

If you continue to have an issue, I'd suggest opening a case with our support team so that they can take a look at it with you, and assist. You can find more about that here:
https://www.watchguard.com/wgrd-support/contact-support

Thank you,

james.carson

Hi WCS,

That is correct -- you'll need to log in with the user you've created in Authpoint, or that you've mirrored to Authpoint from a directory server (like Active Directory.)

If you just have a local mac user, you can create a new authpoint server with the same name, if you wish.

You can read more about adding user accounts here:
(Add User Accounts)
https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/authpoint/add_user_accounts.html

Thank you,

WCS

It's work fine now after I change the user name to match the local one
Thanks for you help

WCS

Thanks James
Please ensure that you're logging in with a user that has been created or mirrored over to Authpoint.
do you mean I need to login with Authpoint user not my mac user.

WCS

thanks, is any way to disable the login app
the problem I can't log to my mac now

james.carson

Hi WCS,

It is possible to uninstall, but there's a few parts to the issue. Can you please open a support incident so that we can help you there?
-You can go to https://www.watchguard.com/wgrd-support/contact-support
-Call 1-877-232-3531 in the US.
-Visit the page here to find the number in or closest to your country:
--https://www.watchguard.com/wgrd-support/support-by-phone/all

Thank you,