Dimension - Report E-Mail Not Working?

Hi,

I've got an odd thing.

Running an "email test" in the settings of dimension, I receive the email, etc.

Running a report for "now" however, I don't get an email for anything.

Do I have to mark each individual device to actually receive the report?

I can see dimension has data for an example period in dimension, but again no email is received?

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi Morse,

    If you go to (gear icon) -> system settings, then diagnostics.
    -Click the email tab

    You can see the email logs for when the Dimension server tries to send emails. If possible, try to look close to when the email sends, it'll be easier to find. You should see any response you get from the server the mail is sending to if it's sending at all.

    -James Carson
    WatchGuard Customer Support

  • Thanks James!

    I thought that only was relevant to test emails, didn't know it was logging the whole thing.

    Having said that,

    I'll dig into this, but does anything popout?

    Aug 17 00:39:34 ME-Dimension postfix/pickup[10035]: E75E6847: uid=999 from=<[email protected]>
    Aug 17 00:39:35 ME-Dimension postfix/cleanup[11246]: E75E6847: message-id=[email protected]
    Aug 17 00:39:35 ME-Dimension postfix/qmgr[1614]: E75E6847: from=<[email protected]>, size=3233783, nrcpt=1 (queue active)
    Aug 17 00:39:38 ME-Dimension postfix/smtp[11249]: E75E6847: to=[email protected], relay=smtp.office365.com[52.96.66.162]:587, delay=3.4, delays=0.16/0.34/1.7/1.2, dsn=5.2.252, status=bounced (host smtp.office365.com[52.96.66.162] said: 554 5.2.252 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message. 0.35250:4A290000, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:B1380000, 1.36674:0E000000, 1.61250:00000000, 1.45378:B6380000, 1.44866:02020000, 16.55847:F0140000, 17.43559:0000000024020000000000000000000000000000, 20.52176:140F54911200103100000000, 20.50032:140F54918217000000000000, 0.35180:140F5491, 255.23226:6C290000, 255.27962:0A000000, 255.27962:0E000000, 255.31418:71290000, 0.35250:0A00B481, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:46000000, 1.36674:32000000, 1.61250:00000000, 1.45378:4B000000, 1.44866:01000000, 16.55847:B2000000, 17.43559:0000000080030000000000000100000000000000, 20.52176:140F5491120010104D000000, 20.50032:140F549182170000EF000000, 0.35180:52000000, 255.23226:4800D13D, 255.27962:0A000000, 255.27962:32000000, 255.17082:DC040000, 0.27745:F9000000, 4.21921:DC040000, 255.27962:FA000000, 255.1494:98010000, 0.38698:46000000, 1.41134:46000000, 0.37692:86000000, 0.37948:01000000, 5.33852:00000000534D545000000000, 7.36354:010000000000010986000000, 4.56248:DC040000, 7.40748:010000000000010B86000000, 7.57132:0000000000000000302E3434, 1.63016:32000000, 4.39640:DC040000, 8.45434:07875BCDD0F4E54B91DB9083BD3536013636652D, 1.46798:04000000, 5.10786:0000000031352E32302E343433362E3031383A534E36505230354D42343439353A65353432353237622D343963362D343636652D623961632D6635306536393232366364333A363837343000, 7.51330:BB642F7E1761D90813000000, 0.39570:13000000, 1.55954:0A000000, 0.49266:56000000, 1.33010:0A000000, 2.54258:00000000, 0.40002:7A000000, 1.56562:00000000, 1.64146:32000000, 1.33010:32000000, 2.54258:DC040000, 255.1750:0A00FD7F, 255.31418:AB000000, 0.227
    Aug 17 00:39:38 ME-Dimension postfix/cleanup[11246]: 4DBF0848: message-id=[email protected]
    Aug 17 00:39:38 ME-Dimension postfix/bounce[11250]: E75E6847: sender non-delivery notification: 4DBF0848
    Aug 17 00:39:38 ME-Dimension postfix/qmgr[1614]: 4DBF0848: from=<>, size=6619, nrcpt=1 (queue active)
    Aug 17 00:39:38 ME-Dimension postfix/qmgr[1614]: E75E6847: removed
    Aug 17 00:39:38 ME-Dimension postfix/local[11251]: warning: dict_nis_init: NIS domain name not set - NIS lookups disabled
    Aug 17 00:39:38 ME-Dimension postfix/local[11251]: 4DBF0848: to=<[email protected]>, relay=local, delay=0.07, delays=0/0.07/0/0, dsn=5.1.1, status=bounced (unknown user: "wlogserver")
    Aug 17 00:39:38 ME-Dimension postfix/qmgr[1614]: 4DBF0848: removed

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Your exchange server is rejecting the message. This is the response the Dimension server logged from it:

    relay=smtp.office365.com[52.96.66.162]:587, delay=3.4, delays=0.16/0.34/1.7/1.2, dsn=5.2.252, status=bounced (host smtp.office365.com[52.96.66.162] said: 554 5.2.252 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message.

    -James Carson
    WatchGuard Customer Support

  • Hi! What settings did you make in Dimension and Firefox so that the email was sent using Dimension?

  • Review this:
    Configure Email Settings
    https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/dimension/system_email-settings.html

    If you have a specific problem, please indicate the e-mail server that you are using.
    Some of us use a local Exchange server, some use external services such as Gmail or Mircosoft.

  • @Bruce_Briggs said:
    Review this:
    Configure Email Settings
    https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/dimension/system_email-settings.html

    If you have a specific problem, please indicate the e-mail server that you are using.
    Some of us use a local Exchange server, some use external services such as Gmail or Mircosoft.

    I used this instruction with which I configured dimension, but the email remains in the queue, I can't solve this problem.

  • Please indicate the e-mail server that you are trying to use for this.

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