Dimension - Report E-Mail Not Working?
I've got an odd thing.
Running an "email test" in the settings of dimension, I receive the email, etc.
Running a report for "now" however, I don't get an email for anything.
Do I have to mark each individual device to actually receive the report?
I can see dimension has data for an example period in dimension, but again no email is received?
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If you go to (gear icon) -> system settings, then diagnostics.
-Click the email tab
You can see the email logs for when the Dimension server tries to send emails. If possible, try to look close to when the email sends, it'll be easier to find. You should see any response you get from the server the mail is sending to if it's sending at all.
WatchGuard Customer Support
I thought that only was relevant to test emails, didn't know it was logging the whole thing.
Having said that,
I'll dig into this, but does anything popout?
Aug 17 00:39:34 ME-Dimension postfix/pickup: E75E6847: uid=999 from=<[email protected]>
Aug 17 00:39:35 ME-Dimension postfix/cleanup: E75E6847: message-id=[email protected]
Aug 17 00:39:35 ME-Dimension postfix/qmgr: E75E6847: from=<[email protected]>, size=3233783, nrcpt=1 (queue active)
Aug 17 00:39:38 ME-Dimension postfix/smtp: E75E6847: to=[email protected], relay=smtp.office365.com[184.108.40.206]:587, delay=3.4, delays=0.16/0.34/1.7/1.2, dsn=5.2.252, status=bounced (host smtp.office365.com[220.127.116.11] said: 554 5.2.252 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message. 0.35250:4A290000, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:B1380000, 1.36674:0E000000, 1.61250:00000000, 1.45378:B6380000, 1.44866:02020000, 16.55847:F0140000, 17.43559:0000000024020000000000000000000000000000, 20.52176:140F54911200103100000000, 20.50032:140F54918217000000000000, 0.35180:140F5491, 255.23226:6C290000, 255.27962:0A000000, 255.27962:0E000000, 255.31418:71290000, 0.35250:0A00B481, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:46000000, 1.36674:32000000, 1.61250:00000000, 1.45378:4B000000, 1.44866:01000000, 16.55847:B2000000, 17.43559:0000000080030000000000000100000000000000, 20.52176:140F5491120010104D000000, 20.50032:140F549182170000EF000000, 0.35180:52000000, 255.23226:4800D13D, 255.27962:0A000000, 255.27962:32000000, 255.17082:DC040000, 0.27745:F9000000, 4.21921:DC040000, 255.27962:FA000000, 255.1494:98010000, 0.38698:46000000, 1.41134:46000000, 0.37692:86000000, 0.37948:01000000, 5.33852:00000000534D545000000000, 7.36354:010000000000010986000000, 4.56248:DC040000, 7.40748:010000000000010B86000000, 7.57132:0000000000000000302E3434, 1.63016:32000000, 4.39640:DC040000, 8.45434:07875BCDD0F4E54B91DB9083BD3536013636652D, 1.46798:04000000, 5.10786:0000000031352E32302E343433362E3031383A534E36505230354D42343439353A65353432353237622D343963362D343636652D623961632D6635306536393232366364333A363837343000, 7.51330:BB642F7E1761D90813000000, 0.39570:13000000, 1.55954:0A000000, 0.49266:56000000, 1.33010:0A000000, 2.54258:00000000, 0.40002:7A000000, 1.56562:00000000, 1.64146:32000000, 1.33010:32000000, 2.54258:DC040000, 255.1750:0A00FD7F, 255.31418:AB000000, 0.227
Aug 17 00:39:38 ME-Dimension postfix/cleanup: 4DBF0848: message-id=[email protected]
Aug 17 00:39:38 ME-Dimension postfix/bounce: E75E6847: sender non-delivery notification: 4DBF0848
Aug 17 00:39:38 ME-Dimension postfix/qmgr: 4DBF0848: from=<>, size=6619, nrcpt=1 (queue active)
Aug 17 00:39:38 ME-Dimension postfix/qmgr: E75E6847: removed
Aug 17 00:39:38 ME-Dimension postfix/local: warning: dict_nis_init: NIS domain name not set - NIS lookups disabled
Aug 17 00:39:38 ME-Dimension postfix/local: 4DBF0848: to=<[email protected]>, relay=local, delay=0.07, delays=0/0.07/0/0, dsn=5.1.1, status=bounced (unknown user: "wlogserver")
Aug 17 00:39:38 ME-Dimension postfix/qmgr: 4DBF0848: removed
Your exchange server is rejecting the message. This is the response the Dimension server logged from it:
relay=smtp.office365.com[18.104.22.168]:587, delay=3.4, delays=0.16/0.34/1.7/1.2, dsn=5.2.252, status=bounced (host smtp.office365.com[22.214.171.124] said: 554 5.2.252 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message.
WatchGuard Customer Support
Hi! What settings did you make in Dimension and Firefox so that the email was sent using Dimension?
Configure Email Settings
If you have a specific problem, please indicate the e-mail server that you are using.
Some of us use a local Exchange server, some use external services such as Gmail or Mircosoft.
I used this instruction with which I configured dimension, but the email remains in the queue, I can't solve this problem.
Please indicate the e-mail server that you are trying to use for this.
Hi we have same problem. The email server is smtp.office365.com. Is possible to change the sender mail [email protected] to another custom?
Change the System Name
Hi bruce i had already change it into wgdimension but is not the user who send the mail. I have to change [email protected] to [email protected] Thanks for the help
If i use the diagnostics button to send a e-mail it works because i can set the e-mail of the sender, but in the scheduled report the Dimension System send the e-mail with [email protected] and Exchange block it.
In your report settings - Destination Selection, you specify the To: email addr.
In the System Settings - E-mail Settings, you specify the From: email addr.
With both my email addr, it works for me.
Here is what I see from Gmail:
Received: from Bruce-Dimension.gmail.com
My System name = Bruce-Dimension
My Domain name = gmail.com
from: [email protected]
to: [email protected]
subject: Scheduled Report generation
i add the image but i don't see the label FROM: into System Setting - E-mail Settings.
Where is it? i use Dimension console...
dimension versione Dimension 2.2.1
There is no word "From" there.
Did you enter a Domain name????
Open a support case on this to get WG help.
no nothing... ok thanks
Enter a domain name, like I did, and try again.
Hi Bruce i share the solution.
Select > Server Management.
Select the Configuration tab.
Select the Notifications tab.
Enable the Notifications for Events Flag
In the Notification Setup section:
In the Send Email From text box, type the full email address of the account from which you want to send notification messages