Dimension Access Error
My customer has had a issue to access your Dimension server by WEB browser.
When he insert your user and password is displayed the error: "Unexpected error occurred. Check your log file for details."
But if he insert a wrong password intentionality, is displayed the error: "Incorrect username or passphrase"
I looked for Dimension status on Status Report in FSB and looked this message:
Global: state=0x10 cluster=0 enabled=0
WatchGuard Log Server: Enabled
TDR Server: Disabled
LIVESECURITY Status: 1
LIVESECURITY Expiration: 2025-04-27T23:59:59Z
TDR Status: 1
TDR Expiration: 2023-07-27T23:59:59Z
Serial number: D0200957C731D
First log server Instance
Primary Server: 192.168.135.19
Primary server error: Connection refused
Since Dimension was installed, the configurations not was changed.
This error is known? What is the probably cause?
I just opened a case about this scenario but I would to understand informally why this occurred