Firmware upgrade error 161 on M470

MUJI_ITMUJI_IT
in Firebox - Upgrade, Downgrade, Backup

Hey guys,

I am trying to update the firmware on a M470 but I keep on getting a error. "An error occurred in the upgrade process (Code=161). Backup failed The DIMDB file cannot be backed up and the backup image can not be created. Try again. Upgrade cancelled, No changes were made to the Firebox."

I have tried to reinstall the systems manager on my PC while also ensuring it is being ran as administrator but I still get the same error. Has anyone else had this problem?

Comments

  • Bruce_BriggsBruce_Briggs

    For the record, from what version are you upgrading to what version?

    I have not seen anyone post about this.
    You should open a support incident to get WG help in resolving it.
    Should you find a resolution, please post it.

    A good while back, those of us with desktop model firewalls needed to reboot them prior to being able to upgrade them. That issue has pretty much been resolved in newer Fireware versions.

  • MUJI_ITMUJI_IT

    Hey Bruce,

    Thank you kindly for your prompt reply, to note I am trying to upgrade from V12.5.3 to V12.7.

  • Bruce_BriggsBruce_Briggs

    You could try to upgrade to V12.6.x and see if you get the same error.

  • MUJI_ITMUJI_IT
    edited June 2021

    Hey Bruce,

    Just tried this now and got the same error. I'll submit a ticket now as you have suggested

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