error 1603 on server

i am trying to install authpoint gateway latest version on windows 2012 r2 server
java is installed
the msi fails to install, error 1603 on event viewer
please advice


  • Options
    james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @sokratis_laskaridis

    We usually see errors like this because the gateway is having trouble calling back to WatchGuard's servers to get its configuration. Please make sure you don't have any proxies or other firewall rules blocking the IP of the gateway to *.watchguard.com.

    If the issue persists, you can try running the gateway installer in verbose mode to get more information. You do this by:

    msiexec /i /L*V "C:\install.log"

    If you post the results of that log back, please take a look at it to ensure your IPs or other personally identifiable information is in it, as anybody on the internet can see the forum posts.

    -James Carson
    WatchGuard Customer Support

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