Error applying the .wgd payload to device

Hi all,

Anyone had the below when trying to add a new device to Dimension?
I've looked around but haven't had any luck finding details on this error.

Thanks in advance :)

07/May/2019:14:29:23]  wgagent::wgagent_action_cmd() error, <Fault 500: 'mgmtapi_update(/profile/system-parameters/abs-dxcp-client) failed'>Traceback (most recent call last):
  File "./modules/scripts/wgagent.py", line 1387, in wgagent_action_cmd
  File "/opt/watchguard/dimension/lib/python2.7/xmlrpclib.py", line 1233, in __call__
    return self.__send(self.__name, args)
  File "/opt/watchguard/dimension/lib/python2.7/xmlrpclib.py", line 1591, in __request
    verbose=self.__verbose
  File "/opt/watchguard/dimension/lib/python2.7/xmlrpclib.py", line 1273, in request
    return self.single_request(host, handler, request_body, verbose)
  File "/opt/watchguard/dimension/lib/python2.7/xmlrpclib.py", line 1306, in single_request
    return self.parse_response(response)
  File "/opt/watchguard/dimension/lib/python2.7/xmlrpclib.py", line 1482, in parse_response
    return u.close()
  File "/opt/watchguard/dimension/lib/python2.7/xmlrpclib.py", line 794, in close
    raise Fault(**self._stack[0])
Fault: <Fault 500: 'mgmtapi_update(/profile/system-parameters/abs-dxcp-client) failed'>

[07/May/2019:14:29:23]  Error applying the .wgd payload to device: <Fault 500: 'mgmtapi_update(/profile/system-parameters/abs-dxcp-client) failed'>Traceback (most recent call last):
  File "./modules/scripts/control/device.py", line 245, in configure_device
  File "./modules/scripts/wgagent.py", line 1392, in wgagent_action_cmd
Fault: <Fault 500: 'mgmtapi_update(/profile/system-parameters/abs-dxcp-client) failed'>

Comments

  • For the record,what firewall model do you have and what XTM version is it running?

  • @Bruce_Briggs said:
    For the record,what firewall model do you have and what XTM version is it running?

    T30 running Fireware 12.1.3

  • Mark_BoscoloMark_Boscolo Moderator, WatchGuard Representative

    If you are using both FQDN and IP address in Dimension this issue will occur. To fix the problem you need to list only 1 in the Server Management Section. If you can login to your Support account you can search for the following Knowledge Base article - Article ID: 000011683

  • Best to open a support incident on this.

    Do you have Dimension Command in your Feature Key ?
    If not, then you should not import the .wgd Dimension management file

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