Move Firebox to a different account

kcarpenterkcarpenter
in Firebox - Other

I have a Firebox I need to move from one account to another. How can I do that? I have access to both accounts.

Comments

  • Bruce_BriggsBruce_Briggs

    Contact Customer Care. They should be able to do this for you.
    1) open a Incident - Select Record Type = Customer Care
    2) by the following form
    https://www.watchguard.com/wgrd-support/my-watchguard-assistance
    3) or by phone
    877.232.3531 option 1 or +1.206.613.0456 International

  • james.carsonjames.carson Moderator, WatchGuard Representative

    In addition to what Bruce said.

    -Open the ticket from the account that you'd like the firebox moved to.
    -Once the case is created, attach a picture of the firewall's serial number barcode to the case in the attachments area. (This proves that you can touch the device.) The barcode is usually on the back or bottom of the firewall.

    -James Carson
    WatchGuard Customer Support

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