2 minute network outage most days (1 per day)
XTM 330 (12.1.B548280). I know it's old and not updated. They wouldn't pay for updates any longer. Most days the Internet is unavailable for around 2 minutes. I know this because I run a PowerShell loop recording results and timestamp while I ping 220.127.116.11 and 18.104.22.168., where I see
Pinging 22.214.171.124 with 32 bytes of data:
Reply from 126.96.36.199: bytes=32 time=2ms TTL=116
Request timed out. .....
*** and it stays down for about 2 minutes then comes back and stays up until next day. Last week, it happened Monday - Wednesday at 09:01AM and Thursday at 04:26.
A month ago the service provider told me their ONT was rebooting at the times I provided. They replaced their equipment and the problem disappeared for a couple weeks, but came back. They now claim my firewall is the problem. So I am trying to figure a way to prove they are still having issues. My xtm330, shows online and my logs show the external interface receives no connections during the time I see the outage. HERE is the question. How can I prove the problem is or isn't related to the ONT or the XTM330? I currently have five offices which all need Fireboxes, but this customer is only willing if I can prove this is not related to the XTM330.