Can't access site only on VPN
Hi, people in my organisation require visiting a particular website for their job role. When we try and visit using machines in the office on the corporate network, no problem. However, the same website over the VPN isn't loading.
Accessing the site over HTTP in Chrome:
ERROR The requested URL could not be retrieved While trying to retrieve the URL: http://www.website.com/dcssplash/login.aspx The following error was encountered: Access Denied. Access control configuration prevents your request from being allowed at this time. Please contact your service provider if you feel this is incorrect. Your cache administrator is webmaster. Generated Tue, 19 Jan 2021 10:05:39 GMT by PROXY1-BusinessNet (squid/2.5.STABLE13-NT)
Using HTTPS in Chrome:
This site can’t be reached The webpage at https://www.website.com/dcssplash/login.aspx might be temporarily down or it may have moved permanently to a new web address. ERR_TUNNEL_CONNECTION_FAILED
I'm not sure if logging is set up properly on our system, because whenever I try and view the logging or reporting from the WSM I get an error message saying the log server could not be contacted, despite it being pingable. But then our password manager says "We no longer have shell access to this server. Any config changes would be done by Watchguard support.".
Anyway, without being able to view the logs, anyone have any idea how to tell which one of watchguard's many settings may be causing this issue?
Thanks a lot.
EDIT: I tried adding the SSLVPN-Users group into the from field of the default http-proxy. I added an exception to the WebBlocker being used, Pattern: .website.com/
I also added an exception in the body response code of the associated proxy action (I knew this wouldn't change anything, but I'm running out of things to try)
No changes have made any difference to VPN users trying to access this site.