Mobile VPN latency statistics

Hello,

Sometimes we have users stating they have poor performance using Mobile VPN with SSL.
I'm aware of the optimizations (GCM, UDP, split tunnel, IKEv2) we can bring to improve user experience, but what could be a nice feature is that the VPN statistics on the Firebox include client response times.
With that, we could check how a particular user's connection is performing compared to other users connected. This would be a simple view to quickly identify abnormal differences and so we know that we more likely have to look at the client's side rather than the firebox side.

Sorry if this already exists...

Kind regards,

Thibaud

Comments

  • James_CarsonJames_Carson Moderator, WatchGuard Representative

    Hi @Thibaud
    I've created feature request FBX-20780 for you.

    Since SSLVPN gets the profile from the server (the firebox) the majority of the information from that type of report aside from latency could be derived from that profile. Asking the user for their logs in C:\ - user - \appdata\roaming\WatchGuard\Mobile VPN\ and for a ping to a resource on the firewall to determine latency can provide you that data in the interim.

    -James Carson
    WatchGuard Customer Support

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