SMTP Proxy Report vs. Spam Report totals

The totals don't match when I compare these two reports.
MAIL, SMTP Proxy, server summary, COUNT
SERVICES, spam, spam level, COUNT total

The mail server summary always runs a higher total. We're running just one SMTP rule.

Any suggestions as to where the additional counts are coming from?

Best Answer

Answers

  • James_CarsonJames_Carson Moderator, WatchGuard Representative
    edited April 2019

    Hi CraigS,

    The spam totals will count anything that is caught by a rule inside of spamBlocker, including items that are set to allow, and exceptions that you've made.

    For example:
    -A spamBlocker exception that is set to allow or deny a email address or domain.
    -A spamBlocker action (like "Suspect" that is set to allow, or just to log, but take no other action.)
    -Email items that are stopped via VOD protection.

    If you're seeing these numbers diverge quite a bit, or the numbers don't quite add up, I'd suggest opening a support case so that a support representative can help dig into that issue for you.

    Thank you,

    -James Carson
    WatchGuard Customer Support

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