Can't save to firebox because of ICMPv6

NetworkWise

I have a T55 running version 12.4 and i'm trying to save a config from the system manager to the T55 but i keep getting an error that says "before you can chance the OS compatibility setting you must remove the ICMPv6 custom protocol" where is this setting located that it's referring to?

Bruce_Briggs

WSM Policy Manager -> Setup -> OS Compatability

Bruce_Briggs

There is this Known Issue:

Cannot set OS compatibility to v12.5.x if an ICMPv6 custom policy exists in v12.6.x configuration
https://techsearch.watchguard.com/KB?type=Known Issues&SFDCID=kA10H000000bpUmSAI&lang=en_US

NetworkWise

@Bruce_Briggs said:
There is this Known Issue:

Cannot set OS compatibility to v12.5.x if an ICMPv6 custom policy exists in v12.6.x configuration
https://techsearch.watchguard.com/KB?type=Known Issues&SFDCID=kA10H000000bpUmSAI&lang=en_US

I tried to deleting the ping rule and changing the version so i could save it but it still didn't work.

Bruce_Briggs

Time for a support incident

NetworkWise

@Bruce_Briggs said:
Time for a support incident

Okay. Thanks Bruce

NetworkWise

I was able to save the config to the firebox using the workaround, for some reason it worked when i did it from another machine with the system manager installed on it.