cloudmark antispam

The new cloudmark antispam engine detects many good emails as spam.
Is the same thing happening to you?

Comments

  • Yep. The old one did too, but it generally marked them as "suspect" so it was a little easier to manage. I would send the messages marked "Spam" directly to the users' junk folder and kept the "suspect" in their inbox for them to manage.

    I don't think that there is a perfect solution to this problem and the further away your are from the USA the bigger the problem. There really needs to be an easier way (i.e. from within a mail client) to report false positives and false negatives.

    Adrian from Australia

  • James_CarsonJames_Carson Moderator, WatchGuard Representative

    Hi @xxup

    The issue with reporting from a mail client is that it's pretty easy to make a macro to utilize a button for this -- it's just that installing said button is problematic due to how much MS office macros are abused by malware, etc.

    If this is helpful, it does basically what you're looking for:
    https://stackoverflow.com/questions/14589250/forward-current-message-as-attachment-then-delete-original-message

    -James Carson
    WatchGuard Customer Support

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