Authpoint push notifications don't work on my device, any alternatives?
My job recently required me access a new watchguard VPN system from home, which is configured to use authtpoint for authentication. My only mobile device is a personal phone that runs LineageOS, a fork of Android. I've managed to install the authpoint APK and the application activated successfully. It continuously generates tokens, as I would expect. So far so good.
However whenever I try to log-in using my credentials I am always denied access. The watchguard login process is failing silently and without explanation. After many futile attempts to get it to work with IT staff, I transferred the activation to someone else's mobile phone and that started working.
I'll be quite unhappy if I'm forced to buy a second phone or have to call and bother someone else every time I want to log in for work. Neither of those is reasonable to me, so my question to anyone who is more familiar with these products: do I have any other options? Is there any way for me to login using the tokens that I see generated in the authpoint application?
I notice that push status says 'outdated'. Is watchguard authpoint always hard-coded to use google services or is there a way to use an independent provider? In the authpoint application there's a button for "Check for pending push notifications", which seems like it would be ideally suited to poll for new authentication request even in the absence of push notifications, however it merely reports "there are no pending notifications" even as I am requesting authentication.
I looked for my issue in the forums but couldn't find anything...I really hope someone has a workaround. In the meantime someone else will probably have to authorize me using their phone. One more question: if it comes to it and I'm forced to buy another phone to use watchguard vpn, does it have to have a sim card and associated monthly expenses or will it work with just wifi?