mobile ssl vpn immediate disconnects

I have an odd problem with some installs of Mobile SSL vpn. The client authenticates, connects, adds routes and then immediately disconnects. This happens on only 3 of our clients so far, different machines, different operating systems. Client uninstall and re-install does not resolve the issue. Can anybody shed any light?


  • What firewall model & XTM version do you have?
    What are the OSes of the problem devices?
    Anything obvious in Traffic Monitor for these problem connections?

    You can turn on diagnostic logging for SSLVPN which may show something to help:
    In WSM Policy Manager: Setup -> Logging -> Diagnostic Log Level -> VPN -> SSL
    In the Web UI: System -> Diagnostic Log
    Set the slider to Information or higher

  • Also, anything obvious in the SSLVPN client logs?
    Right click on the icon in the Windows System tray, select View Logs

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