AnyDesk Disconnected After 10 Minutes When Client Is Behind a WatchGuard Firewall
We've started using Anydesk to monitor a server, which means there's a lot of idle time on the connection.
When the client PC is behind a WatchGuard firewall, the connection is dropped after 10 minutes. This happens for client PCs on two disparate LANs behind different models of firewall.
When the client PC is not behind a WatchGuard firewall, i.e., is connected via a cell phone hotspot, the disconnects do not happen.
NOTE: the host machine, the one we need to monitor, is NOT behind a WatchGuard firewall
This tells me the disconnects are somehow being caused by something in the firewalls.
I've read the Anydesk notes on disconnects and implemented them but none of the proposed fixes make any difference.
The firewalls in question are a T-15 and a T35, both are Fireware 12.5.3 build 621090.
I'd appreciate any help on this,