Cannot add firebox to Watchguard Cloud

PythagorPythagor
in Firebox - Other

Hi,
maybe a stupid question, but i cannot see my registered T70 on Watchguard cloud account. When tried to add it i got an error 7 "Device is already activated". When i try to enable cloud on firebox it asks for a key that i cannot produce without having T70 in my cloud account. I have Dimension basic active.
Can please somebody help?

thanks

Comments

  • Bruce_BriggsBruce_Briggs

    In WG Cloud, try:
    Configure -> Fireboxes -> Add Device button

    Add a Firebox to WatchGuard Cloud
    https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/WG-Cloud/Devices/device_add_to_cloud.html

    If you don't see your T70 in the activated device list, then open a support incident with Customer Care to have this resolved.

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Was your device already registered to WG cloud on another account? It can only be on one at a time.

    If you open a case, a support rep can help clear the old info from the firebox and get it registered with the right account.

    -James Carson
    WatchGuard Customer Support

  • greggmh123greggmh123

    If the T70 has a TPM chip in it, you probably need to contact support to get it registered. There were some changes to recent firmware that made the cloud registration different for TPM-equipped devices.

    Gregg Hill

  • Bruce_BriggsBruce_Briggs

    On the page from my link, it shows that a T70 doesn’t have aTPM chip

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