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Network Detection and Response
Hello, I am currently configuring LogonApp in my lab environment using the trial version and have encountered a few issues during the setup. For local users, the LogonApp returns error 5433, even though the account has been configured as a non-MFA user and the policy allows non-MFA authentication. Despite this…
When Mobile VPN with SSL is configured with SAML authentication, the Firebox hardcodes ForceAuthn="true" in the SAML AuthnRequest it sends to the IdP. As a result, Entra ID ignores any existing session and forces a full interactive re-authentication on every single VPN connection. Because ForceAuthn="true" is set, no…
After the upgrade to version 2026.4 we often get this message in Firebox System Manager on the Mobile VPN Users list:
I created a user in Firebox-DB and put the user in SSLVPN-Users group. Firebox-DB is ticked in Mobile VPN SSL Configuration -> Authentication -> Authentication Servers. The Firebox-DB User is also ticked in "Users and Groups". I put the Firebox-DB user in the "Allow SSL-VPN-Users" Policy (From field). The SSL-VPN client…
Hello, One of our developer workstations freezes several times a week since early October. It runs Windows 11 25H2 with 32 GB RAM and protection 8.00.26.0012. During an episode, file access is blocked and services time out. Then "NanoServiceMain: Service stopped" appears in the log and the PC recovers. We have had about 25…
Here is an odd issue I am having. I am currently on business in Mexico and I had to VPN into my offices. We use Geolocation for restricting access. That works properly. I am able to access the vpn using OpenVPN on my phone, but the Watchguard SSLVPN application on my laptop times out with the following error:…
When clicking on activate on the mail, it goes to a page saying "Invalid QR code" with error 013002001 at the bottom. What does the error mean and are the any general issues going on atm? I tried this both via Wifi and via 4g/5g.
What does this error 400.003.309 mean on the watchguard authpoint app?
Hi all, We’re currently deploying the WatchGuard Endpoint Security agent (Endpoint Security Elite license) across multiple customer environments. For quite some time now, we have been experiencing performance-related issues on several endpoints. These include general system slowness, the inability to open Task Manager,…
Hello locally managed m290 + os 12.12.4 Where do I go to customize the IPS deny page I dont see instructions here https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/services/ips/ips_config_c.html
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